General Terms & Conditions

General Terms and Conditions

1. Introduction

Welcome to GemStals. These terms and conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these terms. Please read them carefully.

2. Ordering and Payment

When you place an order with us, you are making an offer to purchase our products. We may accept or decline your offer at our discretion.

Payment is due at the time of purchase. We accept PayPal, Credit/Debit Cards and Manual Payments. Your payment information is securely processed.

3. Shipping and Delivery

We will make reasonable efforts to ship your order within the specified time frame. Delivery times may vary based on your location and product availability.

Shipping fees and estimated delivery times will be provided during the checkout process.

4. Returns and Exchanges

Please refer to our [Return Policy] for information on returns and exchanges.

5. Intellectual Property

All content on our website, including images, logos, and text, is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or use our content without our written permission.

6. Privacy

Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal information.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our maximum liability is limited to the purchase price of the product in question.

8. Governing Law

These terms and conditions are governed by the laws of Luxembourg. Any disputes will be resolved in the courts of Luxembourg.

9. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

10. Contact Us

If you have any questions or concerns about these terms and conditions, please contact us at hello@gemstals.com

Privacy Policy

1. Introduction

Welcome to GemStals. We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, shipping address, and payment information when you make a purchase.

Log Data: Information about your device, IP address, browser type, pages visited, and the time and date of your visit.

Cookies: We may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

3. How We Use Your Information

We use your information for the following purposes:

To process and fulfill your orders.

To communicate with you about your orders and provide customer support.

To improve our website, products, and services.

To send promotional emails or newsletters with your consent (you can opt out at any time).

To comply with legal requirements and protect our rights.

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website or fulfilling orders.

5. Security

We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

6. Your Rights

You have the right to:

Access, update, or delete your personal information.

Object to the processing of your data for marketing purposes.

Request a copy of the data we hold about you.

To exercise these rights or for any privacy-related inquiries, please contact us at hello@gemstals.com

7. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the date of the last update will be revised at the top.

8. Contact Us

If you have any questions or concerns about our privacy policy, please contact us at hello@gemstals.com .

Order & Return Policy

Order and Return Policy

1. Returns and Exchanges

We want you to be completely satisfied with your purchase from GemStals. If for any reason you are not, we offer a hassle-free return and exchange policy, subject to the following terms and conditions.

2. Eligibility

You may return or exchange any product purchased from our online shop within 14 days from the date of delivery.

To be eligible for a return or exchange, the item must be in its original condition, unused, unworn, and in its original packaging.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at hello@gemstals.com within 14 days of receiving your order.

b. Provide your order number, details of the item you wish to return or exchange, and the reason for the return.

4. Return Shipping

Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product.

We recommend using a trackable shipping method for returns.

5. Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refunds will be issued to the original payment method used for the purchase.

6. Exchanges

If you wish to exchange an item for a different size, color, or product, please inform us during the return initiation process.

We will ship the exchanged item to you once we receive and process the original item.

7. Exceptions

We do not accept returns or exchanges on personalized or custom-made items, unless they are defective or damaged upon receipt.

Refunds will not be issued for shipping fees unless the return is due to our error.

8. Cancellation of Orders

You may cancel your order within 24 hours of purchase by contacting our customer support team at hello@gemstals.com .

9. Contact Information

If you have any questions or need further assistance, please contact our customer support team at hello@gemstals.com .